Building a Team at Scoot
This case study explores how we created a new team for fleet management tools that operated thousands of shared electric eBikes, kick scooters, and mopeds.
Dave Ghent Digital Product Design
Recent Work
This case study explores how we created a new team for fleet management tools that operated thousands of shared electric eBikes, kick scooters, and mopeds.
At Scoot we wanted to simplify the experience for field technicians as they performed maintenance on the streets of San Francisco, Barcelona, and Santiago. This case study explores how we improved the interaction between technician and electric vehicles in the field.
Harley-Davidson riders were not going on as many rides as they had in the past. Our team at Pivotal researched this problem space, and then built and shipped a motorcycle ride planning iOS app.
A fully responsive, online quoter for auto insurance. Rebuilt from the ground up.
A monitoring dashboard for live streaming data at an offshore drilling facility. It was my task to build user empathy, help narrow the product scope, and identify and test our solution.
To keep Scoot's shared electric vehicle network running, there are vehicle engineers, fleet supervisors, managers and customer service reps that are constantly monitoring vehicles. Scoot's admin desktop experience allows users to do things like adjust a vehicle's firmware settings remotely, remove a vehicle from the public fleet, or create a list of vehicles in a specific state so tasks can be created to resolve them.
Case study coming soon.
While working on paid features at Strava, one of the bigger efforts was around understanding how atheletes can find, view, and analyze their training efforts over time.
Case study coming soon.
Before being acquired by Amazon, eero needed a better way to help private installation technicians troubleshoot wifi issues with their hardware. In three months we built an MVP that launched for their commercial customers.
Case study coming soon.
Samsung was experimenting with an in-store experience uplift. We worked on a suite of inventory, sales, and customer service management apps.
Case study coming soon.
A self service authentication platform for Volkswagen developers.
Case study coming soon.
An Australian new car buying service experiment, backed by a major financial institution.
Case study coming soon.
An Australian real estate platform for tenants and landlords.
Case study coming soon.
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